OttoOverview
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Order Intake & Confirmation

Order Intake & Confirmation

Approved

Current Process

approved

Concise process summary

A customer PO arrives in the shared Gmail inbox and is keyed into Odoo. The order desk verifies the customer, checks stock per line, and — on a short line or an over-limit account — pauses to email the customer or route to Finance. The sales order is built in Odoo, line pricing is reconciled by hand against the current Google Sheet price list, the order is logged in the daily tracker, then confirmed in Odoo and released to the warehouse with a confirmation email. Spans Gmail, Odoo, and Google Sheets, leans on one coordinator, and carries an undocumented price-override workaround.

6
Operator steps

20 flow connections mapped

3
Systems touched

Gmail, Odoo, Google Sheets

4
Exceptions

Exception nodes and step-level exception details

1
Workarounds

Manual bypasses or unofficial paths observed

3
Handoffs

Role or system ownership transitions

11
Evidence

1 open validation question